1 opening · Colombo
Qualifications & Skills
- 5+ years' experience in client servicing, digital marketing, team and account management, preferably in a digital marketing or advertising agency.
- Strong expertise in managing key client accounts, digital campaigns, stakeholder relationships, and client retention.
- Experience leading cross-functional teams and managing project delivery using tools such as ClickUp, Asana, or Trello while ensuring quality and efficiency.
- Skilled in campaign analysis, strategic planning, client onboarding, SOP implementation, governance, and identifying growth opportunities.
- Strong commercial and leadership skills with experience in quotations, billing, payment follow-ups, negotiations, and team management.
- Bachelor's degree in Marketing, Business Management, Digital Marketing, or a related field.
- Fluent in English and Sinhala (spoken and written).
- Agency experience highly preferred.
Desired Skills
- Bachelor's Degree in Marketing, Business Administration, Digital Marketing, Business Management, or a related field.
- Minimum 5 years of experience in client servicing, digital marketing, or account management, with at least 2 years in a leadership role.
- Hands-on experience managing high-value client accounts, digital marketing campaigns, and cross-functional teams in an agency environment.
- Strong understanding of performance marketing, social media, paid advertising, influencer marketing, campaign reporting, and digital strategy.
- Proficiency in Google Analytics, Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, and campaign reporting tools.
- Experience with project management platforms such as ClickUp, Asana, or Trello, ensuring workflow efficiency and process compliance.
- Proven ability to develop and implement SOPs, manage client onboarding, improve account retention, and maintain operational excellence.
- Experience overseeing quotations, additional billing, invoicing, client payment follow-ups, and revenue recovery processes.
- Excellent leadership, analytical, organizational, presentation, and problem-solving skills with the ability to manage multiple teams and priorities.
- Outstanding written and verbal communication skills in English and Sinhala.
- Professional certifications in Google Ads, Meta, Project Management, or Digital Marketing will be an added advantage.
