We are looking for community manager with experience in customer service. The ideal candidate would be a proactive and responsible team player who can manage a team to lead a positive narrative related to the brand perceptions of a few world renowned brands within local social media community groups.
We want:
- Proficiency in general use of with Facebook and Instagram
- Excellent communication skills
- Proactiveness and reliability
- A positive attitude
- Customer service skills
- Ability to work flexible hours
- Critical thinking
Key Responsibilities
- Responding to comments and customer queries in a timely manner
- Creating and handle content in various forms for online Content Marketing
- Coordinating with internal team and client on project goals
- Monitoring, analyzing and reporting to meet KPIs
Minimum Requirements
- Knowledgeable about usage of Social Media
- Ability to create content and respond to customer inquiries in both Sinhala and English
- Ability to multitask while paying attention to detail
- Ability to work on strict deadlines
What you can expect from us:
- Opportunity to work remotely
- Training and international marketing exposure
- A challenging work environment that recognizes and rewards individual brilliance
- Zero politics and an incredibly friendly team
Salary & other benefits
- LKR 15,000 – LKR 70,000 (Varies based on skill level and performance)
- Incentives for meeting monthly KPIs